Firstly we would like to start by saying we do not agree with purchasing live fish online but its unavoidable in these times, be it fuel costs, lack of time or simply the convenience of it people seem to turn to online shopping. its a case of if you cant beat them join them.
WHAT HAPPENS WHEN YOU ORDER….
the first thing you will notice is the shipping cost, €15.00, this is per 20kg box not per fish, a standard poly fish box can hold up to 15 fish of a 2″ size, or 50 of a 1″ tetra size fish, we would advise filling the box to use it to its full value, but we do not advise over stocking your tank so always take into consideration the limits of your aquarium.
IN STOCK/OUT OF STOCK…
there are over 28000 species of fish on the planet but we only have 500 tanks, so from time to time some fish will be out of stock, same can be said for plants, snails and shrimps. stock control on the vast array of species we hold (around 2500) is not an option, we would simply spend too much time counting instead or caring for them. However,as we have new deliveries arriving every week, twice a week sometimes, we can normally fulfill and ship your order within 2 days but we do ask that you allow 7-10 days. if a fish is out of stock but arriving soon we would like time to condition the fish for the journey. we will not ship new arrivals, we will not send fish out unless they are 100% healthy.
HOW THEY ARRIVE…
Fish are packed double bagged using oxygen, and placed in a poly box, we then tape a 20 hour heat pack to the lid and add an extra bottle of hot water. any empty space in the box will be filled with empty bags or newspaper to avoid bags rolling around during shipping. boxes are collected by the courier before 1pm and normally arrive at destination before 1pm the next day, this is at the hand of the courier, once they leave our building we have no control over the delivery, or how they hare handled.
Another reason we do not like to send our fish out.
WHEN THEY ARRIVE…
When your new fish arrive, allow the box to settle for 10 mins on a flat surface, in front of your tank would be ideal, there are many tips and tricks to acclimating new arrivals, we find a piece of air hose to siphon water and slow drip it into the bag or bucket is the best, dim the lights too keep stress to a minimum, after 30-40 mins of dripping they fish can be added to your tank. leave the lights off until they settle in. some fish have different habits, plecs, rummy nose tetra and some others play dead, oscars and some other cichlids sit and sulk for days, but dont worry they will recover, once the other tank mates and water conditions allow it.
OVERVIEW…
We put allot of time and effort into our livestock to maintain health, we have a 20 year reputation to uphold, we are not over trained salesmen, no pitch, no add ons, no scams, no impulse buying, its simple, fish keeping is our passion, we are fish keepers dealing with fish keepers.
